Reporting

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The icon "" at the top-right of the Quick Menu is used for reporting.

Reporting is a tool used to flag inappropriate behavior and content to the VRChat Trust & Safety team. Conduct is based off of VRChat's Community Guidelines, and Terms of Service. In addition, you can also report bugs and security exploits to VRChat.

Overview

Reporting is a very important process to ensure the safety and experience of all users, while blocking only locally curates the experience for yourself. The report process is anonymous, and users will be unable to tell whether or not something has been reported by you. Likewise, to protect user privacy, results of moderation action will not be disclosed to the reporter.

You can learn more about the various methods and alternatives for reporting in the Trust and Safety article, such as hiding avatars, muting a user, Safe Mode, and the Go Home button. In addition, you can also report bugs and security exploits to VRChat.

Effective reporting

Reporting in-app is the most streamlined method to flag content and behavior. If necessary, to offer more conclusive data in a moderation report, VRChat's development team may recommend submitting a moderation report on the Help website at help.vrchat.com. See more about reporting on the VRChat website.

In an effective report, users are able to:

  • Browse additional helpful resources, via the Help website
  • Describe the situation more effectively
    • Including or specifying offending users or content
  • Attach media, such as:
    • Photographic evidence
    • Recorded video evidence
    • Log files

Reporting content

Reporting a user

This should be selected to report objectionable language or actions of a user. A user can also be clicked on to report, mute, or block them. Any violation in regards to an avatar should be reported with the 'Reporting an Avatar' button.

Types Sexual Content Harassment, bullying, or threats Hateful and discriminatory content Violence or gore Suicide and self-harm Integrity and Authenticity Child exploitation and abuse Client Modding / Hacking Copyright Something else
Behavior ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ❌ ✔️
Text Chat ❌ ❌
Photos/Icons ❌ ✔️
User Profile ❌ ❌

Reporting an avatar

This option should be selected to report any content that is retained on an avatar. Clicking "View Avatar Details" after selecting a user, can be done to report an avatar. These options will also be presented for avatar favorites, as well as content on the Avatar Marketplace.

If there is uncertainty if the content violates Community Guidelines, please consider flagging a "Content Warnings" report when reporting the avatar instead.

Types Sexual Content Harassment, bullying, or threats Hateful and discriminatory content Violence or gore Suicide and self-harm Integrity and Authenticity Child exploitation and abuse Copyright Content Warnings Something else
Inappropriate avatar content ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ❌ ✔️
Incorrect or inappropriate information on avatar page ✔️

Reporting a group

This option should be selected to report a Group, or its content. Viewing a group's page will grant access to a Report button at the top-right.

Types Sexual Content Harassment, bullying, or threats Hateful and discriminatory content Violence or gore Suicide and self-harm Integrity and Authenticity Child exploitation and abuse Copyright Something else
Group ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Group Store
Types Billing Interruption of Service Cancellation Security Concern Renewal
Group Store ✔️ ✔️ ✔️ ✔️ ✔️

Reporting a world

This option should be selected to report any content that is retained within a world. Viewing a world's page grants access to a Report button. If there is uncertainty if the content violates Community Guidelines, please consider flagging a 'Content Warning' when reporting the world instead.

Types Sexual Content Harassment, bullying, or threats Hateful and discriminatory content Violence or gore Suicide and self-harm Integrity and Authenticity Child exploitation and abuse Copyright Content Warnings Something else
Audio in World ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ❌ ✔️
Image in World ❌
Object in World ❌
World Page ✔️
UI/FX of World ❌

In addition, content held on a world's storepage can also be reported for the following violations:

Types Billing Interruption of Service Cancellation Security Concern Renewal
World Store ✔️ ✔️ ✔️ ✔️ ✔️

Reporting a instance

This option should be selected to report any content that is retained within a Instance. Viewing a instance page grants access to a Report button.

Types Sexual Content Harassment, bullying, or threats Hateful and discriminatory content Violence or gore Suicide and self-harm Integrity and Authenticity Child exploitation and abuse Something else
Text ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️

Reporting a sticker

This option should be selected to report any content that is retained within a sticker. You can also select a sticker in front of you to bring open a menu, allowing you to hide the sticker, or report it.

Types Sexual Content Harassment, bullying, or threats Hateful and discriminatory content Violence or gore Suicide and self-harm Integrity and Authenticity Child exploitation and abuse Copyright Something else
Sticker ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️

Reporting an emoji

This option should be selected to report any content that is retained within a emoji. You can also select a user in front of you to bring open a menu, allowing you to block them, or report them.

Types Sexual Content Harassment, bullying, or threats Hateful and discriminatory content Violence or gore Suicide and self-harm Integrity and Authenticity Child exploitation and abuse Copyright Something else
Emoji ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️

Reporting a print

This option should be selected to report any content that is retained within a print. You can also select a print in front of you to bring open a menu, allowing you to hide the print, or report it.

Types Sexual Content Harassment, bullying, or threats Hateful and discriminatory content Violence or gore Suicide and self-harm Integrity and Authenticity Child exploitation and abuse Copyright Something else
Print ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️

Successful Reports

Upon successful action, on a report you had submitted previously, a notification in the "Other" tab will appear informing you.

Reports text visually changes depending on the Type of successful report, A User reports will display User, Group reports will mention "Groups". However responses received by email are omissive not informing users if it was group/user or world that was sucessful, just that it was successful.

  • The in-app notification displaying sucessful moderation case close.
    The in-app notification displaying sucessful moderation case close.
  • The website notification of a moderation report being complete.
    The website notification of a moderation report being complete.
  • The email report may show which guidelines were broken inside of your moderation ticket response. (Wording will vary based on violation type.)
    The email report may show which guidelines were broken inside of your moderation ticket response. (Wording will vary based on violation type.)

Reporting on the VRChat website

In addition to being able to report within the VRChat client, you can optionally report any content on the VRChat website. From there, you may also attach your relevant user logs, screenshots, and any short video footage within the ticket. An e-mail acknowledging your report, will be sent to the same e-mail address you submitted within the ticket. However, results of moderation action will not be disclosed to the reporter.

Reporting a security exploit

The VRChat website should be used to report security exploits for VRChat or its services. It is requested that the inclusion of "proof-of-concept, documentation, background, attack scenarios, potential mitigations, etc." are ideal, and that "video, screenshots, chat logs, hearsay, etc alone are not useful and do not constitute an exploit disclosure".

Reporting a bug

Load video
YouTube
Short about Feedback Board.[1]

You cannot report bugs directly within the game, but you can submit bug reports pseudonymously on feedback.vrchat.com if you have a VRChat account. The platform uses a ticketing system powered by Canny.io, while VRChat employs a separate internal system to manage and track tickets.

Template for reports[2]

1. Summary
> Explain in 2-3 Sentence what this report is about.
VRChat crashed when trying to join a friend.

2. Steps to reproduce the bug:
> Write down what you did step by step so someone else can see the problem. For example:
  1. Open Main Menu
  2. Visit any Profile
  3. Double Click "Join" Button

3. What did you expect to happen?
> Explain what you thought would happen. For example:
To join my friends.

4. What actually happened?
> Explain what went wrong. For example:
VRChat crashed.

X. Additional details (if any):
> Add any other information. For example:
* Logs (`%appdata%\..\LocalLow\VRChat\VRChat\`, need to be uploaded external)
* Video (need to be uploaded external, upload on YouTube)
* Screenshots (up to 8MB, or need to be uploaded external)
* Links

Official resources

Help website resources

Help website articles

See also

Rules and Guidelines

VRChat platform articles

References

  1. ↑ Tupper…? on YouTube.
  2. ↑ What a Bug Report needs - Q&A Team StormRel
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