Guías: Problemas de conexión
Hay varios métodos para solucionar problemas relacionados con mantener una conexión estable con VRChat.
Glosario
Esta guía contiene terminología informática y menciona con frecuencia estas abreviaturas:
- DNS - Domain Name System (Sistema de nombres de dominio): Un protocolo que localiza y conecta tu dispositivo a una dirección IP de una página web.
- EDNS ECS - Extension Mechanisms for DNS Client Subnet (Mecanismo de extensión de subred para el cliente DNS): un mecanismo para que los servidores de resolución de DNS recursivos envíen información parcial de la dirección IP del cliente a los servidores de nombres DNS autorizados.
- IP - Internet Protocol address (Dirección de protocolo de internet): Una dirección, asociada a la conexión a internet de tu dispositivo, que permite que tu dispositivo se conecte a una red, como una página web.
- ISP - Internet Service Provider (Proveedor de servicios de internet ): Una empresa que permite que tu dispositivo se conecte a internet. Algunos ejemplos son: Vodafone, Movistar y Claro.
- OS - Operating System (Sistema operativo).
- Upstream provider (Proveedor de red principal) - Un servicio que ayuda en la infraestructura de una plataforma, en este caso, VRChat.
- VPN - Virtual Private Network (Red privada virtual): Software que puede cifrar o proteger tu conexión, mediante el método de "túnel" usando diferentes direcciones IP.
Verificar canales oficiales de VRChat
VRChat ofrece medios para que los usuarios verifiquen si VRChat ha confirmado inestabilidades en los servidores o cortes de servicio.
On the web:
On Discord:
Upstream providers
In addition, VRChat has multiple "upstream providers" that affect sign in, account authorization, and server stabilities.
Account Authorization
These upstream providers handle account data attached to your "platform account", as well as game data hosted from their respective application stores.
- Meta
- Steam
- PICO
- Viveport
Instance hosting
VRChat hosts instancing across four different servers via Photon, one tied to its own region. Occasionally, maintenance may be required on a server, rendering instability on a region for a brief period of time.
- Photon Engine
- U.S. West
- U.S. East
- Europe
- Japan
Creator Economy and purchases
VRChat's Creator Economy is dependent on Tilia services to render transactions, and verify purchase information between users and vendors.
- Tilia
Unstable connection
limited IPv6 support from ISP
Option 1 - Using a VPN tunnel
If you're having connection issues, it may be a good idea to utilize a VPN Tunnel, to stabilize your connection. Note that using VPNs that hide your IP or change your virtual geographical location may result in errors and being frequently logged out.
- WARP by Cloudflare is a VPN tunnel that aims to stabilize your connection and encrypt your traffic using Cloudflare's servers, which could help with connection issues in VRChat.
- 1.1.1.1 by Cloudflare is an alternate DNS resolver bundled with WARP. It's designed for security and privacy by encrypting some of your device's traffic.
Option 2 - Configuring DNS servers.
- Windows10: https://docs.quad9.net/Setup_Guides/Windows/Windows_10/
- Windows11: https://docs.quad9.net/Setup_Guides/Windows/Windows_11_%28Encrypted%29/
- Mac: https://docs.quad9.net/Setup_Guides/MacOS/Big_Sur_and_later_%28Encrypted%29/
- Linux: https://docs.quad9.net/Setup_Guides/Linux_and_BSD/Ubuntu_22.04_%28Encrypted%29/
The guides for the DNS settings above will, by default, use IP addresses that connect to "Quad9" DNS servers. Instead, use the provided Cloudflare IP addresses.
You must put both IPv4 and IPv6 settings to make it work without issue.
<IPv4>
1.1.1.1
1.0.0.1
</div>
<div lang="en" dir="ltr" class="mw-content-ltr">
<IPv6>
2001:4860:4860::8888
2001:4860:4860::8844
1.1.1.1 (Server 1) should be your preferred address, while 1.0.0.1 (Server 2) should be your alternate address. However, you can use any of these other DNS options below. You may choose any DNS provider; options are not limited to only Cloudflare.
| Provider | IPv4 Server | IPv6 Server | IPv4 Server (EDNS ECS) | IPv6 Server(EDNS ECS) |
|---|---|---|---|---|
| 8.8.8.8
8.8.4.4 |
2001:4860:4860::8888
2001:4860:4860::8844 |
Supported as default | Supported as default | |
| Control D | 76.76.2.0
76.76.10.0 |
2606:1a40::
2606:1a40:1:: |
Not supported | Not supported |
| Quad9 | 9.9.9.9
149.112.112.112 |
2620:fe::fe
2620:fe::9 |
9.9.9.11
149.112.112.11 |
2620:fe::11 2620:fe::fe:11 |
| OpenDNS Home | 208.67.222.222
208.67.220.220 |
2620:119:35::35 2620:119:53::53 |
Supported as default | Supported as default |
| Cloudflare | 1.1.1.1
1.0.0.1 |
2606:4700:4700::1111
2606:4700:4700::1001 |
Not supported | Not supported |
| AdGuard DNS | 94.140.14.14
94.140.15.15 |
2a10:50c0::ad1:ff
2a10:50c0::ad2:ff |
Supported as default | Supported as default |
| CleanBrowsing | 185.228.168.9
185.228.169.9 |
2a0d:2a00:1::
2a0d:2a00:2:: |
Not supported | Not supported |
Source: https://www.lifewire.com/free-and-public-dns-servers-2626062
EDNS ECS provides closer hosts, than traditional DNS servers, which sometimes is easier to use on cloud service providers who typically host worldwide.
Option 3 - Elevate IPv4 priority over IPv6 on Windows
This will prioritize using IPv4 over IPv6, without disabling IPv6 completely.
- This option may not works if your ISP stop offering IPv4 completely.
To enable on Windows,
- Open the command prompt by pressing the "Windows Key", and typing "cmd", which opens the Command Console; then press "Run as Administrator".
- Type "netsh interface ipv6 set prefixpolicy ::ffff:0:0/96 100 4", and press the Enter key.
- This should prioritize IPv4, after restarting your PC.
To disable IPv6 prioritization,
- Open the command prompt again, by pressing the "Windows Key", and typing "cmd", and "Run as Administrator" again.
- Type "netsh interface ipv6 reset" and press the Enter key.
- This should revert the IPv4 prioritization after restarting your PC.
Option 4 - Disabling IPv6 and forcing IPv4 use (DO NOT USE)
Many ISPs have started removing IPv4 capability completely, due to worldwide shortages of IPv4 addresses. If your ISP doing this, this method may not work, and may not allow you to connect to the Internet at all. There are some available guides on how to disable IPv6 protocol if you knows what you are doing:
- Windows: https://support.surfshark.com/hc/en-us/articles/360011550199-How-to-disable-IPv6-on-Windows
- Mac: https://support.surfshark.com/hc/en-us/articles/360012367560-How-to-disable-IPv6-on-macOS
- Linux: https://support.surfshark.com/hc/en-us/articles/360024470413-How-to-disable-IPv6-on-a-Linux-device
Troubleshooting
Connection instability may happen, due to packets being sent out of order, or having a slow or unstable internet connection. There may be several reasons as to why a connection can be unstable, however, here are some of the most common methods of troubleshooting the issue:
Update VRChat
VRChat may need to be updated! A message may prompt you to update your VRChat client on Steam, or the Meta store.
Reboot router
Reboot your router, by turning off the router, waiting a couple minutes, and turning it back on.
File integrity
Check the integrity of the firmware for your GPU drivers, or VRChat software. If necessary, you may need to reinstall VRChat.
Whitelisting your antivirus or firewall
Make sure your firewall or antivirus software are not blocking your connection to VRChat. If necessary, VRChat and Easy Anti Cheat should be whitelisted on your antivirus or firewall softwares.
- By using "ping/nslookup/tracert" on the Command Prompt, to find out, depending if you are using a compatible operating system and software.
Output logs
By default, VRChat's output logs are located under "%USERNAME%\AppData\LocalLow\VRChat\vrchat" and named "output_log_(date). Check the latest dated file, and seek any instabilities with your connection to VRChat. VRChat's User Support, or troubleshooting on VRChat's Discord servers may be able to find the issue, as a last resort.
System time
Double check your system clock, against the current time with your time zone, and make sure the time is set correctly.
Useful resources
Downdetector can be used as a guide to check earlier indication of ISP issues. However, this does not always confirm issues with an upstream provider. Please use at your discretion as a margin for judgement.
| Downdetector US | https://downdetector.com/ |
| Downdetector UK | https://downdetector.co.uk/ |
| Downdetector DE | https://allestörungen.de/ |
| Downdetector FR | https://downdetector.fr/ |
| Downdetector ES | https://downdetector.es/ |
| Downdetector JP | https://downdetector.jp/ |
